Troubleshooting CSV Import Errors

1. 1
   Open the import results and read the row and column error.
2. 2
   Download the current template and compare its column headings with the file that failed. Keep the template headings unchanged when editing your data.
3. 3
   Check the affected row's required values, referenced products, warehouses, and categories. If you chose Create only, check whether a matching record already exists.
4. 4
   Correct a small sample of rows in the source file. Select Validate again and confirm that the same error no longer appears.
5. 5
   Review the remaining errors and repeat the correction by cause, such as a missing category or duplicate stock keeping code.
6. 6
   Select Import only after the rows you intend to load pass validation; open sample created or updated records afterward.

If the same field fails across many rows, check the column mapping before editing each row.

Import only rows that passed. If some rows were already imported, retry the failed ones rather than uploading the same batch again.

WARNING: Some rows may import while others fail. Correct and retry only the failed rows so you do not duplicate accepted records.